Increased latency

Incident Report for Checkout Identity Verification

Resolved

This incident has been resolved.
Posted Dec 18, 2025 - 09:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 18, 2025 - 09:22 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 18, 2025 - 09:19 UTC

Investigating

We are seeing degraded performance on our API and IDApp resulting in a lower than usual conversion. End users may have difficulties finishing their identification process.
Posted Dec 18, 2025 - 09:15 UTC
This incident affected: IDApp and API.